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Benchmark of Organizational Emotional Intelligence

Steven J. Stein, Ph.D.
MHS Staff

Technical Information

The development of the BOEI began with general theory as to what constitutes Organizational Emotional Intelligence (OEI). A number of factors were developed to encompass the major components of OEI based on the belief that a) these factors were emotional and motivational aspects of employees at work, and b) these factors were related to job performance. Items were generated to measure each of the factors and were circulated to experienced organizational and emotional intelligence practitioners for comments and suggestions before the final version was completed and normative data was collected.

Norms are a set of average scores derived from a representative sample of a population. These average scores are used as the basis for comparison to determine an individual or group BOEI score. When a BOEI score is generated, the score is compared to scores obtained from individuals in the normative sample to help determine whether the score is above average, average, or below average, and to what degree.
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Organizational Report
This report provides a comprehensive profile of the organization as a whole and is suited to senior management, consultants, and key decision makers. It presents amalgamated results from all respondents for the 9 scales and 14 subscales of the BOEI. Areas of strength and weakness are identified and development strategies are provided for areas of relative weakness. The Organizational Report is essential to understanding the BOEI results and is the base report to which flexible Group Reports can be added. One Organizational Report per organization is required to score BOEI results.

Group Report
Group Reports allow the administrator to customize feedback to the organization based on its unique structure and make-up. Group reports provide top management with pertinent information about groups within the organization to aid in key decisions and planning. Compare administrator-defined groups (e.g., departments, teams, or occupational levels) and compare groups to the overall organization (up to five groups per report). Define your groups prior to administering the BOEI. Purchase multiple Group Reports to assess complex organizational structures.

Individual Report
This report provides personalized feedback to each respondent, comparing the responses of the individual to the scores of the overall organization (and, optionally, to his or her group). Individual Reports act as a springboard for discussion and professional development, paving the way for understanding and change. This report is confidential and is collected by the respondent via an anonymous Certificate Number. One Individual Report per respondent must be purchased to score an Organizational Report.

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For more information on the BOEI click here.

About the Author

Steven J. Stein
Steven Stein is the founder and CEO of Multi-Health Systems Inc. (MHS). He was formerly the director of research at a large treatment centre for children and adolescents, and is the Past-President of the Ontario Psychological Association and Chair of the Psychology Foundation of Canada.

Dr. Stein previously held the rank of Assistant Professor in the Department of Psychiatry at the University of Toronto and taught in the Psychology Department at York University (Toronto). He is a leading expert on psychological assessment, and has consulted with the Canadian Armed Forces, the U.S. Air Force, FBI, and special units of the Pentagon. He has also worked with numerous corporate clients, including American Express, Air Canada, Coca Cola, CIBC, as well as several professional sports teams.

He has appeared on national media in the United States and Canada, and is a much sought-after speaker on the topic of Emotional Intelligence and people issues in the workplace. He addresses groups and organizations all across North America, and in Europe, Australia, Asia, and South Africa

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Steven J. Stein, Ph.D. & MHS Staff

Age Range 18 years and older

Administration Time 30 minutes

Administration Type Self-report

Qualification Level B


  • Online (administration and scoring)