Client service FAQ

Frequently Asked Questions

How can I place an order with MHS?
How can I place an online order with MHS?
What is MHS' policy for accepting purchase orders?
How do I return MHS tokens to MHS?
Where can I find detailed information about MHS products before purchasing?
Are students and researchers eligible for discounts?
Does MHS offer volume discounts for large purchases?
Why does MHS ask for my IRS number on certain orders?
How do I return products to MHS?
How do I obtain permission to photocopy  MHS material?
How can I obtain permission to translate an MHS assessment?
How do I find out about the availability of translated MHS assessments?

How can I place an order with MHS?

MHS provides several convenient ordering options, including phone, fax, online, email, or mail. For detailed information on how to order from MHS please visit How to Order

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How can I place an online order with MHS?

The MHS online catalog gives you the ability to order any of our products 24 hours a day, seven days a week, and offers the benefit of being directly linked to our warehouse, so you can be sure that the product you are ordering is in stock. To begin ordering online, choose the items you wish to purchase and proceed through the online checkout process. This process will allow you to create a customer account that can be used for purchasing products online, anytime you need them.

If it is your first time purchasing through the online catalog, you will be asked to create an online ordering account before you complete the checkout process. You can also create an account in advance; please click here to access your options for account set up. You will receive confirmation that your account has been created within one business day of the receipt of your information.

If you do not currently have an account with MHS, or you have an account but have not had an email address and password assigned to you in order to purchase online, please click Resigter to set up your online account.

If the above options do not suit your needs, please contact us.

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What is MHS' policy for accepting purchase orders?

MHS accepts purchase orders from hospitals, government institutions, schools and universities. For all other orders, we require prepayment by credit card (VISA, MasterCard, or American Express), check (payable to MHS Inc. or Multi-Health Systems Inc.), or money order. Please click here for more information about our purchase order guidelines.

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How do I return MHS tokens to MHS?

Any unused tokens can be returned to MHS for a full refund within thirty (30) days of token purchase. For more information please review our MHS Tokens returns policy.

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Where can I find detailed information about MHS products before purchasing?

Technical brochures and sample reports generated in Adobe® Portable Document Form (PDF) can be found under Research & Resources for most products. These documents can be viewed onscreen or printed. If you require further information on any particular product please contact us.

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Are students and researchers eligible for discounts?

A discount of up to 30% is available to qualified users who purchase published materials for student research and/or professional/academic research, and up to 40% for professional training programs. These discounts apply exclusively to MHS-published material (excluding the DSM-IV™ product line) and to orders greater than $50.00 in value. Discounts do not apply to shipping and handling charges and cannot be combined with any other discounts. Applications for eligibility must be submitted in writing with payment included. For more information contact the Research and Development Department.

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Does MHS offer volume discounts for large purchases?

MHS offers various options to help you save when you buy forms and reports in larger quantities. Please contact us to learn how we can help you save time and money for your organization.

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Why does MHS ask for my IRS number on certain orders?

Effective January 2005, U.S. Customs and Border Protections issued a new requirement stating that the vendor (MHS) must provide the consignee’s (customer) Federal Tax ID number in the form of an Employer Identification Number (EIN) or Social Security Number (for individuals only) for all orders that exceed $1999.99 (US). This is why MHS requires the information to process certain orders.

For information about how MHS protects your personal information, please review our Privacy Policy.

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How do I return products to MHS?

Any item advertised in our current catalog may be returned or exchanged within one (1) year of purchase. For more information please review our returns policy.

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How do I obtain permission to photocopy  MHS material? 

To obtain permission to reproduce any MHS copyrighted material, including photocopies and online use, please contact permissions@mhs.com.

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How can I obtain permission to translate an MHS assessment?

To inquire about existing translations or to obtain permission to translate an MHS assessment, please contact permissions@mhs.com.

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How do I find out about the availability of translated MHS assessments? 

For details about our published translations, please visit our online catalog. For information regarding our translation process & policy, please contact permissions@mhs.com.

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